Refund policy

We are not obliged to accept returns for change of mind.

You must obtain prior authorisation from us before returning goods. You must contact us before you assemble or use the product/s. All returns must contain relevant order/contact details before a refund can be actioned.

Products must be sent back unused and unassembled with no damage and a refund less freight will be given.

We have no re-stocking fee but if payment was made via Afterpay we will deduct the Afterpay fees from your refund amount.

We can arrange pick up and refund will be less return freight also.

Refunds will be in the same manner as payment was received.

We accept returns for both defective and non-defective products. We accept exchanges although this must be confirmed and authorised first. This is valid for new products only for 30 days. Refunds to be submitted by mail. Refund processing time is 7 days.

If you have any questions, please email our Customer Support Team.